Have you been thinking about stopping your Equinox membership but don’t know to cancel their subscription ? If so, then you are are the only one.
Many people face the same problem—gym contracts can sometimes feel tricky and confusing. The good news is that ending your membership is not as hard as it looks, as long as you follow the right steps.
Knowing the rules clearly can save you from extra fees or delays. With the right guidance, you can cancel smoothly and avoid stress.
In this guide, I’ll explain everything about how to cancel Equinox membership in few simple steps.
So let’s get started without any further delay.
How to Cancel Equinox Membership?
Before you understand the process of cancel your membership its vital for you to understand the reason why people cancel their subscription and here are few of them that you can consider.
- Membership can be over $500/month in some cities.
- Moving 25+ miles away from a club.
- Busy lifestyle or job changes making gym visits difficult.
- Cheaper or more convenient options.
But from my experience if your situation is temporary freezing your membership may be a great option this lets you to pause your account for a while instead of fully cancelling your membership.
Can You Cancel Equinox Membership Anytime?
No. Equinox has a 12-month initial contract requirement. That means you cannot cancel freely during the first year unless you qualify for specific exceptions:
- Relocation: More than 25 miles from any Equinox club.
- Medical reasons: With a doctor’s note.
- Hardship cases: With proper documentation.
Without proof, you’ll likely face termination fees or denial of cancellation.
How to Cancel Equinox Membership Within First Year?
Canceling in the first year is allowed only if you meet certain conditions. This means you can’t just stop your membership because you changed your mind.
Equinox requires strong reasons, like moving far away from any club, having a medical issue that stops you from working out, or facing a serious personal hardship and here is the list of the things that you need to provide in order to cancel within first year
- Provide 30 days’ written notice (in person, email, or certified mail).
- Continue paying dues until your cancellation takes effect (after 30 days).
- Any unused prepaid months are refunded on a prorated basis.
Equinox Membership Cancellation Online – Is It Possible?
For in-club memberships, online cancellation is not an option. You need to cancel by email, certified mail, phone, or in person.
For Equinox+ digital memberships, cancellation is easier. Just log in to your account, go to settings, and follow the steps to cancel online.
- Log in to your Equinox+ account.
- Go to My Account → Manage Membership.
- Select Cancel Subscription.
- Follow prompts and save your confirmation.
Pro Tip: Screenshot any cancellation requests for your records.
How to Cancel Equinox Membership via Email or Letter?
Canceling your membership by email or letter is a simple option if you don’t want to visit the club in person. You just need to share your details and request cancellation in writing.
By Email
- Send your cancellation request to eqxcacancel@equinox.com.
- Include your full name, membership ID, contact details, and cancellation date.
- Request written confirmation.
By Certified Mail
- Write a signed cancellation letter with all details.
- Mail it to your club or Equinox Member Services.
- Keep a copy for records.
Here is the format that you can use
To: eqxcacancel@equinox.com
Subject: Membership Cancellation Request
Dear Equinox Team,
I am requesting the cancellation of my membership effective [date].
Details:
Member Name: [Your Name]
Membership ID: [Your ID]
Address: [Your Address]
Please confirm cancellation in writing.
Sincerely,
[Your Signature]
Equinox Membership Cancellation Phone Number
It is one of the easiest option for me to cancel the subscription all you need is just call at 866-332-6549 (Equinox Membership Administration) and provide the necessary details that includes
- Provide your name, ID, and reason for cancellation.
- Expect retention offers trying to keep you enrolled.
- Always request an email confirmation of cancellation.
However, keep in mind thar their team is available from Monday to Friday, 8 AM to 5 PM (local time) to help with membership questions or cancellations.
How to Cancel Equinox Membership on App?
If you have an Equinox+ digital or SoulCycle At-Home subscription, you can cancel it directly through the app store or your account dashboard. This makes it quick and simple to manage your subscription without visiting a club.
- Apple App Store → Subscriptions → Cancel.
- Google Play Store → Payments & Subscriptions → Cancel.
- Equinox+ dashboard → Manage Subscription → Cancel.
Equinox Cancellation Fee – What to Expect
The Equinox cancellation fee depends on when you cancel your membership. If you cancel in the first year without a valid reason, you may have to pay an early termination fee. After the first year, you usually won’t be charged, but you still need to give proper notice, here is the complete breakdown that you can see
| Situation | Details |
|---|---|
| First year cancellations | Fees up to $100 in first six months, $50 after that. |
| After first year | No cancellation fee, only 30 days’ notice required. |
| Refunds | Prepaid months are refunded on a pro-rata basis. |
| Non-refundable | Session packages and some add-ons are not refunded. |
Can I Freeze My Equinox Membership Instead?
Yes, Freezing may be smarter if you only need a break:
| Freeze Type | Details |
|---|---|
| Medical freezes | Up to 6 months (or 9 months for pregnancy) with a doctor’s note. Free of charge. |
| Personal freezes | For travel or short breaks, usually $50/month. |
Contact concierge@equinox.com to request a freeze. Membership automatically resumes after the freeze ends.
Equinox Membership Cancellation Reddit Tips
Many Reddit users share experiences about canceling:
- Expect delays or repeated calls from retention teams.
- Always keep copies of emails and letters.
- Some states, like New York, now require easier online cancellation due to new laws.
Related: Equinox 7 Day Pass Price & Day Pass Info
Before you cancel your membership, it might be worth trying a 7-day pass or a paid day pass. These short-term options let you keep using the gym while you decide on your next step or adjust to a new routine.
| Type | Price Range |
|---|---|
| Day Pass | Usually between $35–$75 per visit. |
| 7-Day Guest Trial | Often free if offered through a promotion or referral. |
If you’re unsure about fully quitting, ask your local Equinox club about these passes. They can give you access without committing to a full membership.
Final Thoughts: Canceling Equinox the Smart Way
Canceling Equinox is easier if you follow the correct process. Always provide the required proof, keep written confirmations, and know your contract terms.
If you’re unsure, consider freezing instead of canceling, as it may save money and effort. With recent legal changes, some states require simpler cancellation methods, so check your local rights before taking action.
Thinking about canceling? Make sure you send your request to eqxcacancel@equinox.com or call 866-332-6549 to start the process today.
FAQ – Cancel Equinox Membership
Can I cancel Equinox membership online?
Only Equinox+ digital memberships can be canceled online. Club memberships require email, letter, phone, or in-person cancellation.
What’s the cancellation fee for Equinox?
Up to $100 in the first 6 months, $50 after, and no fee after one year.
Can I cancel Equinox membership within the first year?
Yes, but only with valid proof like relocation (25+ miles) or medical issues.
How do I cancel Equinox membership via letter?
Send a certified letter with your details and cancellation request. Keep a copy.
Does Equinox have a cancellation email?
Yes. Send requests to eqxcacancel@equinox.com.
How do I cancel Equinox membership after one year?
Provide 30 days’ written notice.
Can I freeze my Equinox membership?
Yes. Medical freezes are free; personal freezes cost $50/month.
Is there a way to cancel Equinox via app?
Yes, but only for Equinox+ digital or SoulCycle At-Home subscriptions.
What is Equinox’s cancellation phone number?
866-332-6549.
Can I cancel Equinox without visiting the club?
Yes, through email, certified mail, or phone.
Does Reddit have advice on Equinox cancellations?
Yes. Most recommend keeping everything in writing.
What happens if I stop paying Equinox?
Your account may go into collections. Always cancel officially.
Can I transfer my Equinox membership instead?
Generally no, but you can ask your club for options.
What’s the best way to avoid fees when canceling?
Cancel after the 12-month contract ends or provide valid proof for early termination.
Does Equinox offer refunds upon cancellation?
Yes, unused prepaid dues are refunded on a prorated basis.